Your customers expect a fast and seamless shopping experience whether they’re in your store or ordering online. An inefficient process, unreliable mobile hardware, or fragmented point-of-sale (POS) data can make the difference between a sale and a missed opportunity. SMG3 can help you serve your customers and keep you ahead of the competition with state-of-the-art mobile technology, optimized wireless networking, and more, customized for your business.
The information you and your customers need is available in an instant thanks to state-of-the-art mobile retail technology deployed by SMG3’s retail industry experts. Our team understands the rapidly changing retail landscape and can help you stay ahead. We will design a solution specific to your operation’s needs, including analyzing your work environment for increased network connectivity and device performance. SMG3 also provides:
Our team will create custom configurations for your devices and help deploy your retail mobility solutions. That includes testing each of your new devices to ensure they will be ready to go the moment you need them. Get the efficient, modern, connected system you need to grow your business.
Create tech support tickets and monitor their progress. You can see escalation, communication, closure, and follow-up procedures, making it easy for you to communicate with our services team.
Easily track orders, view and pay invoices, all while concurrently reviewing lead times, shipping, and delivery information.
Find up-to-date manufacturer information on bug fixes, OS updates, security patches, and upgrades.
Learn more about your business with our customized metrics, assets, and inventory reports.
Order additional products from a pre-set list of previously purchased equipment online.
EDGE will create and manage RMA cases, including ticket initiation, shipping directions, and communication with all parties throughout the process.
Obtain a comprehensive list of your company’s assets by serial number, location, warranty information, and contract numbers. We even include spare pool units.
Need a more connected, efficient retail operation?
SMG3 can give you the retail mobility solutions you need.