Clear, efficient, and secure healthcare communication settings can be challenging. It’s also critical for improving patient outcomes. SMG3’s clinical communications platform, SMG3Rx, helps streamline and simplify healthcare communications by integrating reliable mobile technology and state-of-the-art software into your hospital system’s workflow.

Empowering Clinicians with Real-Time Information

Your staff needs to connect with colleagues, access patient data, and administer care from anywhere in the hospital quickly and securely. Relying on a patchwork of outdated healthcare communication technologies can add time and frustration to delivering patient care, as well as contribute to preventable medical errors.

SMG3Rx’s expert team can offer innovative and cost-effective solutions that empower medical teams to act on real-time information, increase operational efficiency, and are easy for clinicians to adopt and use. We provide:

  • Secure text messaging
  • 100% uptime smartphone development
  • Voice-over IP (VOIP)
  • Simple SIP integration
  • Device management
  • Critical downtime solutions
  • Nurse call integration
  • Rugged devices
  • Mobile printers
  • And much more

We will work as your trusted adviser to integrate the right mobile technologies and a superior clinical communications platform into your healthcare organization, coupled with a complete professional services package.

The SMG3 EDGE Platform Provides

Tech Support

Create tech support tickets and monitor their progress. You can see escalation, communication, closure, and follow-up procedures, making it easy for you to communicate with our services team.

Invoice and order tracking

Easily track orders, view and pay invoices, all while concurrently reviewing lead times, shipping, and delivery information.

Manufacturer information

Find up-to-date manufacturer information on bug fixes, OS updates, security patches, and upgrades.

Custom reporting

Learn more about your business with our customized metrics, assets, and inventory reports.

Online Procurement

Order additional products from a pre-set list of previously purchased equipment online.

Return merchandise authorization (RMA)

EDGE will create and manage RMA cases, including ticket initiation, shipping directions, and communication with all parties throughout the process.

Asset Tracking

Obtain a comprehensive list of your company’s assets by serial number, location, warranty information, and contract numbers. We even include spare pool units.

Find out how Asante achieved award-winning patient care with a mobile clinical communication ecosystem. Download the case study now
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Need to effectively monitor the condition of your hospital system?

SMG3Rx can give you real-time visibility into every corner of your hospital.