Careers

Job Title: Technical Support Representitive

Reports To: Professional Services Team Lead

Job purpose

The Professional Services department provides technical support to the sales team and end user customers.  The technical support representative will develop relationships with our sales department, operations department, warehouse, and customers.   The technical support representative will represent and communicate the technical elements of solutions to customers both internal and external. 

Duties and responsibilities

• Program and configure
• Assist Lead Sales Engineer(s) with technical support on a variety of mobile computing products and services to customers.
• Attend technical and product training as required
• Learn relevant solution sets, architectures, full product line specifications, and vertical markets. (IE: Retail, Warehousing, Hospitality, Heath Care)
• Set-up and operate equipment for customer demonstrations and evaluations.
• Answer technical support calls, monitor the support email inbox and create and close cases in a timely manner with guidance from Manager
• Spare-pool requests process
• Red-Bin requests process

Qualifications

• A technical degree
• Soti, Workspace, AirWatch, VMware experience
• Understanding of mobile platforms (Android, Win CE, Win 10).
• Understanding 802.11 Wi-Fi (WLAN) and MDMs.
• Understanding of basic networking technologies.
• Ability to work effectively, add value as a team member and assume a technology leadership role for the team.
• Ability to perform tasks with minimal supervision.
• Demonstrate technical knowledge and consultative skills through communications with customers.

Position Type / Requirements

• Full-time
• 4-5 years of experience within Customer Service help desk
• Vocollect and Air Watch experience a must
• Travel is required

JOB SUMMARY

The sales account manager within healthcare will be responsible for contribution to the growth of SMG3’s enterprise mobility sales and profits by selling existing healthcare customers and actively acquiring new healthcare business.

JOB RESPONSIBILITIES

• Identifies revenue opportunities within customers’ communities through communications, programs and other activities as needed.
• Prospects, qualifies and generates healthcare sales within the company’s established trading partners.
• Ensures suspect identification, planning, account qualification and needs analysis at all prospect levels.
• Contacts healthcare prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Coordinates customer interactions with SMG3 engineers, pre-sales and post sales engagements
• Handles inbound / outbound healthcare sales lead calls to convert calls into sales.
• Provides product demos to qualified healthcare customers on request.
• Identifies and closes additional purchases of products and services by customers’ communities. Works closely with Support, Account Management and Business Development.
• Responds to requests from healthcare customers for information and gives online presentations.
• Engages in technical discussions with potential healthcare clients through demonstrations and presentation
• Sales Account Manager within Healthcare are responsible for developing and growing their Pipeline. Sales funnels need to be created and maintained. We are a number driven organization.

QUALIFICATIONS

• Three or more years of Top Performer Capital or Healthcare direct sales experience with C level relationships.
• Five or more years of strategic business-to-business (B2B) sales experience or account management
• Excelling clinical, technical and work flow domains to assist client development of enterprise mobility strategies and technology transformations.
• Ability to interface with key buying influencers (division / department heads, CXO level) to demonstrate value proposition while driving opportunities to a close
• Strong hardware and software Technology background.
• Experience building and generating a sales pipeline and forecast.
• SalesForce.com knowledge or similar CRM software.
• Maintains strong understanding of SMG3’s product and service portfolio.
• High energy, team player, “losing is not an option” philosophy.
• Excellent communication, presentation, and networking skills are a must.
• Excellent prospector and strong influencer, able to connect with a variety of different personalities at different levels.
• Strong negotiation and closing skills.
• Remains knowledgeable and up-to-date on changes and developments in the industry.
• Valid driver’s license, a safe driving record and availability to travel
•  

POSITION TYPE

• Full-time
• Travel required

JOB SUMMARY

We are looking for a qualified Sales Account Manager to join our team. You will be responsible for contributing to the growth of SMG3’s enterprise mobility sales and profits by selling to existing customers and actively acquiring new business.

JOB RESPONSIBILITIES

• Identifies revenue opportunities within customers’ communities through communications, programs and other activities as needed.
• Prospects, qualifies and generates sales within the company’s established trading partners.
• Ensures suspect identification, planning, account qualification and needs analysis at all prospect levels.
• Telephones prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Coordinates customer training.
• Handles inbound / outbound sales lead calls to convert calls into sales.
• Provides product demos to qualified customers on request.
• Identifies and closes additional purchases of products and services by customers’ communities. Works closely with Support, Account Management and Business Development.
• Responds to requests from customers for information and gives online presentations.
• Engages in technical discussions with potential clients through demonstrations and presentation
• Sales Account Manager are responsible for developing and growing their Pipeline. Sales funnels need to be created and maintained. We are a numbers driven organization.

QUALIFICATIONS

• Technology background.
• Experience building and generating a sales pipeline.
• SalesForce.com knowledge or similar CRM software.
• Maintains strong understanding of SMG3’s product and service portfolio.
• High energy, team player, “losing is not an option” philosophy.
• Excellent communication, presentation, and networking skills are a must.
• Excellent prospector and strong influencer, able to connect with a variety of different personalities at different levels.
• Strong negotiation and closing skills.
• Competitive, goal setter, always looking to raise the bar on personal performance.
• Remains knowledgeable and up-to-date on changes and developments in the industry.
• Social media-strong LinkedIn and Twitter networks are a plus.

POSITION TYPE

• Full-time
• Outside Territories: Mid-Atlantic, Mid-West, Ohio River Valley, Central, East Coast North (PA to MA)

JOB SUMMARY

The Regional Sales Director – Southeast – will be responsible for contribution to the growth of SMG3’s enterprise mobility sales and profits by leading the Southeast Sales Team to sell to existing customers and actively acquiring new business.

JOB RESPONSIBILITIES

• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Accomplishes financial objectives by forecasting requirements; creating annual quota’s, prepare annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Maintains professional and technical knowledge by establishing personal networks; benchmarking state-of-the-art practices; and etc.
• Contributes to team effort by accomplishing related results as needed.
• Own and hit/exceed annual sales targets within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts

QUALIFICATIONS

• Bachelor’s Degree in Business, Management, or related field.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Proven sales executive experience, meeting or exceeding targets
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to drive the sales process from plan to close
• Proven ability to articulate the distinct aspects of products and services
• Proven ability to position products against competitors
• Demonstrable experience of sales, developing client-focused, differentiated and achievable solutions
• Excellent listening, negotiation and presentation skills

POSITION TYPE

• Full-time
• Travel is required

Job Summary

We are searching for a motivated Accounting Assistant who is an excellent multitasker with exceptional communication and time management skills. The Accounting Assistant will help assist the accounting department with data entry, processing, recording transactions and creating reports.

Job responsibilities

⦁ Entering all vendor invoices into our system and resolve any discrepancies.
⦁ Reconciling the company’s accounts payable and other GL’s.
⦁ Posting daily check and ACH payments received from clients.
⦁ Sending out commission details
⦁ Responsible for managing and collecting all the outstanding accounts receivable from clients and customers.
⦁ Running credit checks for all new clients to ensure no fraudulent applications are approved for business.
⦁ Run monthly / weekly reports as requested.
⦁ Back-up support for other accounting team members
⦁ All other duties as assigned.

Qualifications

⦁ 1+ Years of accounting experience.
⦁ Strong time management skills
⦁ Feels comfortable to work independently, or in a group environment.
⦁ Strong interpersonal skills
⦁ Proficiency with Microsoft Office
⦁ Proactively keeps up with workload.
⦁ Excellent written and oral communication skills.
⦁ Strong attention to detail, good problem-solving skills

Position Type

⦁ Full Time
⦁ Monday – Friday 8-5pm (in office 5 days a week)

Job Summary

Job responsibilities

• Deliver training in a one-on-one or one-to-many setting
• Create and deliver high-quality training in a variety of mediums, including process documentation, e-learning, and in-person instructor-led sessions
• Translate requirements into trainings that will prepare employees for the next step of their career path
• Develop programs that train lower-level employees for higher positions
• Conduct orientation sessions to assess level of skills, strengths, and weaknesses
• Market available training opportunities to employees to increase user adoption
• Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
• Help develop ways to assess instructional effectiveness and determine the impact of training on employee skills KPIs
• Maintain training portal, training records, and employee certification records
• Research new training methods and make recommendations that would benefit the organization
• Show thought leadership by writing blogs on training topics
• Occasionally create graphics for use by team

Qualifications

• Proven experience in designing, creating, and delivering training courses in a corporate setting
• Knowledge of instructional design principles and adult learning theories
• Proven ability to complete the full training cycle
• Ability to identify learning gaps and opportunities to create new or improve existing training
• Initiative
• Proficiency in Adobe Captivate and the Microsoft Suite
• Salesforce.com background a plus
• Organizational skills with the ability to handle multiple assignments
• Ability to learn, break down, and present complex information
• Bachelor’s degree in education, training, or related field
• Excellent written and oral communication skills; excellent presentation and public speaking skills
• High attention to detail

Position Type

Full-time

Job purpose

Duties and responsibilities

• Process expense reports for COO and team
• Assemble welcome packets for new employees
• Plan team events and meetings
• Perform miscellaneous research
• Manage team swag (ordering, packaging, managing swag inventory)
• Act as a backup for scheduling new-hire training
• Complete general project management tasks (i.e., setting up project plans for PMs)
• Review/proofread documentation
• Assist with RFPs (formatting, reviewing requirements, etc.)
• Help marketing specialist with equipment setup and takedown (no heavy lifting)
• Take meeting notes
• Review team time tracking entries for accuracy
• Update creative files
• Create monthly digital banners for internal system
• Develop and issue customer satisfaction surveys
• Act as the team representative if others are remote or out of the office
• Book team travel
• Complete other projects and tasks as they arise
• Manage calendars
• Create PowerPoint presentations

Qualifications

• Bachelor's degree in communication or similar field is helpful but not required
• Strong Microsoft Suite experience (Excel, Word, PowerPoint) required
• Strong Adobe Creative Suite experience (Photoshop or InDesign) required
• At least two years of experience as an assistant or coordinator
• Salesforce.com end-user experience helpful
• Excellent written and verbal communication skills with an emphasis on written
• Extreme eye for detail
• Ability to switch quickly between projects and tasks
• Willingness to step in and help wherever needed
• Desire to have variety in work
• Creative thinker and team player
• Strong organizational skills (time management/project management)
• Positive attitude and friendly/approachable personality
• Ability to keep confidential information confidential
• Looking for 1-2 years experience

Position Type

Full-time

Job Purpose

Duties and Responsibilities

• Integrate Salesforce with other internal and external applications
• Communicate between departments to understand their business processes; customize and configure systems accordingly
• Develop custom classes, scripts, forms, configurations, reports, and dashboards
• Provide training to individuals and user groups in and out of the company
• Write external articles on best practices of Salesforce and related works
• Perform excellent client-facing written and verbal communications
• Troubleshoot and quickly resolve issues with cloud ERP and CRM systems and integration elements as they arise
• Manage data import, data cleansing, deduplication, optimization, and data maintenance efforts
• Manage multiple Cloud offerings of Salesforce (e.g. Sales, Services, Community, Nonprofit, etc.)

Qualifications

• Bachelor's degree in Computer Science or similar field of study
• Certified Salesforce Administrator
• Strong object-oriented design programming skills
• Strong database management skills
• Intermediate and above skills in Apex, JavaScript, and SOQL
• Intermediate and above skills with REST/SOAP
• Strong skillset in Lightning Development (Aura/LWC)
• Intermediate to strong skill in extra languages on top of Salesforce
• 2+ years’ experience
• Salesforce certificates beyond Certified System Administrator
• Experience with AWS, Heroku, and other cloud platforms
• Experience in versioning and continuous integration tools (e.g. Jenkins, GitHub, Bitbucket, etc.)

Position Type

Full-time