Remote Device Monitoring & Managed Services
Strategic Mobility Group provides industry leading mobile managed services to boost enterprise efficiency, productivity and reliability, empowering you to focus on delivering your core business. Let the experts at SMG3 handle any or all of the following services:
- Mobile Technology ROI & Assessment
- Consulting/Design Services
- Wireless Infrastructure Planning
- Systems Planning
- Custom Application Development and System Integration
- Complete Help Desk Support (24 x 7 x 365) via XYZ Service Desk or Client - Service Desk
- Deep Mobile Application Support (Levels 1, 2, and 3)
- Manufacturer warranty and repair process management
- Flexible business hour arrangements
- Device and operating system technical support
- Application support for off-the shelf, SMG3 or custom applications
- Systems and Remote Device Management
- Provisioning and configuration of wireless infrastructure
- Automated remote monitoring of wireless infrastructure status
- Asset tracking, device statistics monitoring, usage logging
- Remote interactive support of mobile devices
- Advance Provisioning (over the air and wired)
- Mobile device and infrastructure security controls, authentication
- Deployment Services
- Device procurement
- Staging and initial imaging of devices
- Carrier wireless activation
- Kitting with accessories and deliver to end users
- Infrastructure installation / Systems integration
- Spare Pool Management & Technology Provisioning
- Client-owned or SMG3-owned managed spare pool
- Device "Gold Image" management and version control
- Managed repair process tracking through our online customer care portal
- Wireless & Security Design and Support
- Carrier Consulting and Configuration
- Hand Held Technology Refresh and Support